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LOE 3: Pursue Organizational Excellence

Lorna Estep bio photo
LOE 3 Champion
Lorna Estep
AFIMSC Executive Director

LOE 3 Description: We pursue organizational excellence by first syncing our strategic priorities with those of our higher headquarters to support the National Defense Strategy. We’re focused on growing and retaining high-performing professionals to execute our mission. We’re maturing our processes and finding ways to better collaborate and communicate with our customers. We’re committed to developing and fielding innovations that deliver capabilities smarter, faster and cheaper.

Goal 1: Drive Enterprise Behavior Using Data Analytics
This goal empowers decision-makers at all levels in the Installation and Mission Support enterprise to realize the full potential of data to inform their daily activities, enabled by high-quality data analytics products that are flexibly tailored, packaged and scoped to their needs. This goal is achieved when a data culture exists across the entire enterprise.

Goal 2: Increase Innovation Opportunities
The aim of this goal is to empower Airmen across the organization to find better ways of accomplishing their mission. We need to create a culture, provide the tools and training, and make it easier for anyone in our workforce to navigate that ecosystem successfully. There are amazing amounts of resources and funding our enterprise can tap into and it will continue to grow.

Goal 3: Improve Strategic Communication
The focus of this goal is to better connect the AFIMSC team with each other and customers. We accomplish this by delivering a deliberate communication narrative. We coordinate and plan with stakeholders on enterprise-targeted messaging and events. Through collaboration and community, we quickly identify and mitigate areas lacking in persistent, consistent and effective communication.  

Goal 4: Develop I&MS Experts & Leaders
This goal seeks to optimize the onboarding hiring process, and achieve deliberate growth by developing, implementing and maximizing force development opportunities, processes and programs required to improve and retain enterprise talent. It provides direction to develop and sustain competent installations and mission support Airmen, setting the foundation for the development of specific experiential opportunities and programs to educate, train, and purposefully develop a highly trained and multi-faceted I&MS workforce. 

Goal 5: Ensure Connectedness Across AFIMSC
We are a stronger and more successful team when we are connected across our global enterprise. The AFIMSC team is the sum of all our military, civilian and contractor members and their families. This goal ensures connectedness between the headquarters, primary subordinate units and detachments through targeted data-informed opportunities, tools and processes. It will improve transparency, communication, and a shared sense of belonging and purpose.

Goal 6: Increase Organizational Maturity
When it comes to organizational maturity, our goal is simple: maximize organizational effectiveness and efficiency for maximum mission delivery. This goal defines the optimized organization to help identify and close performance gaps. We highlight and prioritize opportunities and track our progress by measuring AFIMSC against established performance characteristics of organizational maturity.

Goal 7: Advance IT Organizational Maturity & Collaboration
This goal ensures we develop effective information technology portfolio management, collaboration and maturity. Through innovation and applying economies of scale across the organization, we can return time and resources to AFIMSC in addition to providing enhanced customer support to meet mission needs and vision.