JOINT BASE SAN ANTONIO-LACKLAND, Texas -- Airmen and their families have a chance to shape morale, welfare and recreation programs across the Air Force.
The Department of Defense is conducting a survey among all branches of the military through Dec. 17 to assess customer satisfaction with MWR programs.
MWR programs promote the physical and mental well-being of military members and their families and contribute to readiness and resiliency. They provide community support systems that make DOD installations temporary hometowns for the nation’s military population. The 2016 Morale, Welfare and Recreation Customer Satisfaction Survey asks participants to evaluate base fitness centers, community centers, outdoor recreation, the Single Airman Initiative, libraries, automotive skills facilities, leisure travel, sports and athletics, and swimming pools. The report control symbol is DD-P&R(OT)2626.
Surveys were conducted in 2009, 2011 and 2014; however, this year spouses are encouraged to participate as well as service members. The survey will be distributed via email from GovDelivery.com.
“Airmen who receive an email from GovDelivery.com were randomly selected to participate. It’s very important to take the time to fill out the survey,” said Carol Sudy, chief of marketing strategy and research for the Air Force Services Activity, which oversees morale, welfare and recreation programs for the Air Force.
The survey should take about 15 minutes to complete and includes a web address to share with one’s spouse. The importance of participation can’t be overstated, Sudy said.
“The results of the survey will be used to improve programs and delivery of services, so it’s important that we gather a statistically valid number of responses. The total number of surveys being sent this year has been reduced from previous years, so it’s even more important that we have a high-participation rate in 2016. Over 10,000 Airmen participated in the survey in 2014, which spoke volumes about the importance of our programs,” Sudy said.
Survey results carry a great deal of weight with AFSVA.
“The results of the 2014 survey told us that the Air Force needed to focus on four areas: fitness centers, community/recreation centers, outdoor recreation and the Single Airman Initiative. Since then, program managers have worked hard to develop new programs to keep pace with industry trends and customer desires,” said Jon Grammer, AFSVA director of programs.
“For example, Recharge for Resiliency, or R4R, has numerous ready-to-launch programs for Air Force installations to use. R4R is funding new programs such as indoor skydiving, stand-up paddle boarding, human foosball, rock climbing, paragliding, historical/cultural tours, and much more,” he said.
The survey is voluntary, anonymous and confidential. No information that can personally identify participants is disclosed or associated with responses.
For background information or FAQs, visit http://www.myairforcelife.com/Customer-Satisfaction-Survey-article.aspx.