Mission
The center delivers Air Force enterprise-wide Services capabilities, programs and activities to build and sustain ready, resilient Airmen, Guardians and families. It provides Air Force-wide technical assistance, new initiatives, programs, procedures and central Nonappropriated Fund (NAF) oversight and support. The Center ensures successful operation of essential food, fitness, child care, lodging, libraries, educational support programs and recreational opportunities such as golf, bowling, and outdoor recreation programs for Airmen, Guardians, and their families. AFSVC also manages and operates all Air Force NAF systems for field support to include banking, investments, purchasing, data flow, insurance benefits programs, and the personnel system for approximately 28,000 NAF employees and retirees around the world.
Vision
One team delivering premier Services capabilities to Airmen, Guardians and families.
Personnel
AFSVC has approximately 720 Air Force military and civilian personnel assigned.
Organization
The Center, composed of eight directorates, oversees Services and force support operations worldwide:
Mission Operations Directorate
Provides Air Force-level technical support, initiatives, operational training and guidance for mission feeding, fitness and sports, installation capital improvement, and FSS readiness programs. Mission Operations provides operational oversight to 186 mission feeding platforms designed to provide quality, nutritious meals to essential station messing members and support other mission requirements. The Directorate also provides contingency and wartime guidance for real-world events, develops deployable force packages, oversees the field equipment modernization program, and guides centralized training sites designed to further develop mission support Airmen to operate in a contingency environment. Additionally, it provides program management for 181 fitness and sports platforms and centrally manages fitness equipment valued at over $54 million while leading the Department of the Air Force’s World Class Athlete Program, Shooting Program, and the flagship gaming and Esports portfolio.
Community Programs Directorate
Provides a wide range of technical assistance, training and support to help installation-level managers worldwide operate an array of Air Force Services programs, including Arts & Crafts; Community Centers; Child Development and Youth Programs; School Liaison Program; Entertainment; and Libraries. Additionally, the Directorate centrally manages the Unite program which provides funding and resources for Squadron Commanders to provide team building and resilience as well as to foster cohesion within Air Force units.
Business Operations Directorate
Provides Air Force-level technical support, initiatives, operational training, and guidance for Lodging, Fisher House, Nonappropriated Fund (NAF) Food and Beverage operations, and Recreation programs. The Directorate also develops strategies to optimize Force Support Squadron (FSS) options focusing on food nutrition, quality and availability, while restoring a sense of community through meaningful experiences. It is responsible for 76 lodging facilities worldwide and services authorized personnel to maintain mission readiness and quality of life, while keeping official travel costs to a minimum. The Directorate also oversees 14 Fisher Houses across eight installations. Each house provides temporary, complimentary and convenient familial lodging for eligible active and retired military members, veterans and families who are receiving care at or near a Military Treatment Facility. In addition, the Fisher House at Dover Air Force Base supports families of the fallen. The Directorate also manages and supports the DAF Recreation portfolio, providing aero clubs, golf, bowling, outdoor recreation, information, ticket and tour operations, and venture gaming entertainment to active duty and retired Airmen, Guardians, and their families.
Installation Support Directorate
Plays a critical role in strengthening operational effectiveness across the Department of the Air Force by delivering enterprise-level Services support to 88 installations across nine major commands and the United States Space Force. The Directorate ensures consistency and excellence across core Services programs such as: Nonappropriated Fund (NAF) personnel and financial systems, employee benefits and compensation, Air Force NAF insurance portfolios and Force Support Squadron and Services career field development programs. The directorate offers targeted strategic support to Air Force Reserve Command Services personnel, enabling optimized resource management and enhanced program execution. The Directorate maintains consistent, transparent communication with installations through virtual leadership engagements, digital platforms such as myFSS and myServices, and the bi-monthly AFSVC Update. These initiatives remove operational barriers and bolster program delivery, impacting a global community of 1.7 million Airmen, Guardians and their families. The directorate supports 200+ NAF instrumentalities worldwide, generating approximately $1.1 billion in annual revenue that directly sustains essential morale, welfare, and recreation facilities and programs. The Human Resources team and Shared Services Center ensures timely and accurate payments to active and retired NAF employees, along with the administration of tax and benefit entitlements. The Shared Services Center also delivers centralized payroll, accounting, and payment services for all Air Force NAF activities.
Financial Management and Comptroller Directorate
Manages quality financial service for AFSVC, MAJCOMs and NAF instrumentalities worldwide. It manages and provides oversight of the 10 Services’ central funds to include Air Force Morale, Welfare and Recreation Fund, Air Force Base Capital Improvement Fund, Air Force Insurance Fund, Air Force NAF Employee Retirement Plan Trust, Air Force NAF Employees’ 401(k) Savings Plan, Air Force Lodging Fund, Air Force Civilian Welfare Fund, Fisher House Fund, Air Force Financial Management Fund and Air Force Mission Essential Feeding Fund. This directorate also manages the Public Accountant Contract Audit program, which develops audit requirements for NAF Instrumentalities and business operations to ensure independence and integrity of audit oversight functions of Air Force Services and Finance committees.
NAF Procurement Directorate
Also known as the Air Force NAF Procurement Office (AFNAFPO), provides global strategic sourcing support to AFSVC and FSSs worldwide. AFNAFPO is also responsible for providing NAF contracting officer certification, training and guidance on NAF procurement policy and procedures. Its primary mission is to provide value (quality, performance, and price) from a centralized office with decentralized installation-level execution to enhance the “procure-to-pay” function. At the strategic level, AFNAFPO delivers complex contracting support for transformation initiatives, financial and banking services, NAF purchase card, employee benefits, business systems, NAF construction, venture gaming machines, communications, information technology and lodging centralization. Through the Commander's Smart Buy Program (CSBP), the directorate leverages purchasing power by delivering decentralized ordering capability supporting day-to-day tactical operations. Additionally, AFNAFPO provides specialized support through consolidated purchases, individual support contracts, product special programs and trade show buying. Further, AFNAFPO is responsible for managing eBusiness tools such as the Internet Based Purchasing System.
Business Information Technology Systems Directorate
Provides vital support in powering seamless information technology (IT) platforms and operations for AFSVC and its global force support enterprise. This network provides the core IT systems behind essential Air Force business applications supporting vital NAF business applications. From planning and designing systems, to ensuring the highest security and performance standards, the Business Information Technology Team deliver strategic solutions that enable efficient service delivery, foster innovation, and maximize the value of every IT investment.
Director of Staff and Requirements
Serves as the focal point for future concepts and strategies, through oversight, development and execution of comprehensive strategic plans and programs in support of AFSVC’s worldwide mission. Additionally, the Director provides enterprise-wide marketing support to installations and customers. The Marketing team provides support for centrally managed programs and promotions, graphic design, commercial sponsorship and advertising, as well as video initiatives. It is responsible for interpreting and analyzing research findings for applicability in the field and provides marketing assistance, research, and training to more than 96 installation-marketing offices in direct support of Airmen, Guardians and their families. Additionally, this office also oversees the DAF-NAFI Digital Engagement and Web Program and the Records Management, Freedom of Information Act and Privacy programs for AFSVC. Finally, internal human resources personnel actions, both APF and NAF, are managed through the HR liaison under the Director of Staff and Requirements umbrella.
(Current as of August 2025)