13 Jul 2020

AFIMSC travel pay team adapts to respond to customer needs

A unit focused on quick and accurate payments to Airmen turned a workplace challenge presented by the Coronavirus pandemic into an opportunity to showcase AFIMSC’s value of responsiveness. With COVID-19 quickly impacting its base and local community, Travel Pay Processing - Ellsworth encountered a critical 24-hour deadline to develop a plan to implement social distancing measures and transition the 130-person team to telework status. The deadline forced the organization, formerly known as the Air Force Financial Services Center, to consider an approach it had never attempted and previously believed to be impossible due to limitations in technology.